Cancellation And Refund Policy

This Cancellation and Refund Policy defines the rules governing subscription cancellation, service termination, billing adjustments, and refund eligibility for the Mera Monitor platform provided by AAPNA Infotheek Private Limited referred to as the Company.

This policy applies to all subscription plans, add on services, and related services unless otherwise specified in a separate written agreement.

Mera Monitor is provided on a subscription basis.Subscriptions may be offered on:

• Monthly billing cycles
• Annual billing cycles
• Multi year contracts
• Enterprise agreements

Subscription fees are payable in advance unless otherwise agreed in writing.

All invoices issued by the Company are considered valid and payable in accordance with the agreed payment terms.

Customers may cancel their subscription by submitting a written cancellation request through authorized communication channels.

Cancellation requests may be submitted through:

• Registered email
• Customer support portal
• Authorized account representative

Cancellation shall take effect:

At the end of the current billing cycle Unless otherwise agreed in writing.

The Customer remains responsible for payment obligations incurred prior to the cancellation date.

Unless otherwise specified in a written agreement, the following notice periods apply:

Monthly subscriptions

Minimum notice period: 7 calendar days prior to the renewal date

Annual subscriptions

Minimum notice period: 30 calendar days prior to the renewal date

Failure to provide the required notice may result in renewal of the subscription for the next billing cycle.

Refunds may be considered only under the following circumstances:

• Service unavailability attributable solely to the Company
• Billing errors made by the Company
• Duplicate payments
• Early termination of annual or multi year subscriptions, subject to applicable deductions

Refund eligibility is determined at the sole discretion of AAPNA Infotheek Private Limited, in accordance with this policy and applicable agreements.

Where a refund is approved, the refund amount shall be calculated based on:

Unused subscription periodminus Applicable deductions

Applicable deductions may include:

• Usage charges for the period already consumed
• Applicable taxes
• Payment gateway charges
• Administrative processing fee

Unused subscription period shall be calculated on a pro rata basis.

The following charges are non refundable once services have been delivered:

• Setup or onboarding fees
• Implementation services
• Customization or configuration services
• Professional or consulting services
• Training services
• Third party licenses or integrations
• Subscription fees already consumed
• Partial billing periods

Customers may request subscription plan changes subject to the following:

Plan upgrades may take effect immediately upon payment of the price difference.

Plan downgrades: Downgrades may take effect at the end of the current billing cycle.

License reductions: Reduction in user licenses may take effect at the next billing cycle.

No refunds shall be issued for unused licenses during an active billing cycle unless otherwise agreed in writing.

AAPNA Infotheek Private Limited reserves the right to suspend or terminate services in the following circumstances:

• Non payment of subscription fees
• Violation of Terms of Service
• Misuse of the platform
• Security risks
• Legal or regulatory requirements
• Breach of contractual obligations

In such cases: Refunds may not be issued.

If a billing error or duplicate payment occurs, the Customer must notify the Company within: 7 calendar days from the date of the transaction.

Upon verification, the Company shall: Correct the billing error or Issue a refund or credit adjustment.

Approved refunds shall be processed within:7 to 14 business daysfrom the date of approval.

Actual credit timelines may depend on:

• Banking institutions
• Payment gateway processing
• Card issuer processing

The Company shall not be responsible for delays caused by financial institutions.

Refunds shall be issued using one of the following methods:

• Original payment method
• Bank transfer
• Credit adjustment to customer account

The refund method shall be determined by the Company based on operational feasibility.

All refunds shall be subject to applicable:

• Taxes
• Statutory deductions
• Payment processing charges

Refund amounts may exclude: Non recoverable taxes and non refundable third party charges.

The Company shall not be liable to provide refunds for service disruptions caused by events beyond its reasonable control, including:

• Natural disasters
• Power failures
• Network outages
• Government actions
• Cyber incidents
• Labor disputes
• Pandemics

In the event of a dispute related to cancellation or refund, both parties agree to attempt resolution through good faith discussions.

If the dispute cannot be resolved, the matter shall be governed by the applicable laws of India and subject to the jurisdiction specified in the Terms of Service.

AAPNA Infotheek Private Limited reserves the right to update this Cancellation and Refund Policy from time to time.

Updated versions shall be published on the official website.

Continued use of the platform constitutes acceptance of the revised policy.