Last Updated: April 2026
- Purpose
This Shipping and Exchange Policy defines the delivery, provisioning, subscription modification, and service exchange procedures applicable to the Mera Monitor platform provided by AAPNA Infotheek Private Limited referred to as the Company.
This policy applies to all subscription plans, user licenses, add on services, and related services unless otherwise specified in a separate written agreement. - Nature of Delivery
Mera Monitor is a Software as a Service platform delivered electronically.The standard subscription model does not involve shipment of physical goods.Access to the platform is provisioned digitally through secure account credentials after successful subscription activation and payment confirmation.Delivery of services shall be deemed completed when:- login credentials are issued
- system access is enabled
- onboarding instructions are communicated
whichever occurs first.
- Delivery Timeline
Upon successful payment and account verification, platform access is typically provided within:One business dayFor enterprise deployments, customized implementations, or bulk onboarding, delivery timelines shall be:Mutually agreed between the Company and the Customer.Delivery timelines may vary depending on:
- system configuration requirements
- customer readiness
- data migration requirements
- third party integration dependencies
- Delivery Method
Access to the platform may be delivered through one or more of the following methods:- secure login credentials
- email based activation links
- administrator onboarding instructions
- remote implementation or configuration support
- system configuration documentation
The Customer is responsible for ensuring that accurate contact details are provided for delivery of access credentials.
- No Physical Shipping Obligation
Unless explicitly agreed in writing under a separate commercial agreement, AAPNA Infotheek Private Limited shall have no obligation to ship:- hardware devices
- monitoring equipment
- storage devices
- printed materials
- physical software media
Any physical goods supplied under a separate agreement shall be governed by the applicable commercial contract.
- Customer Responsibilities for Service Delivery
The Customer is responsible for:- providing accurate registration information
- maintaining compatible systems and infrastructure
- ensuring stable internet connectivity
- granting required system permissions
- completing onboarding requirements
Failure to meet these responsibilities may delay service activation.
The Company shall not be responsible for delays caused by:
- incomplete customer information
- customer infrastructure readiness issues
- third party dependencies
- security restrictions within the customer environment
- Subscription Plan Changes and Exchanges
Customers may request changes to subscription plans or license quantities in accordance with the following conditions.Plan upgradesUpgrades may be processed immediately upon confirmation of payment for the applicable price difference.Plan downgradesDowngrades may take effect at the end of the current billing cycle.
License additions
Additional user licenses may be activated upon confirmation of payment.
License reductions
Reduction in user licenses may take effect at the next billing cycle or renewal period.
No refunds shall be issued for unused licenses within an active billing cycle unless otherwise agreed in writing.
- Replacement of Access Credentials
If login credentials are:- lost
- compromised
- inaccessible
the Customer may request credential reset or reissuance through authorized support channels.
For security purposes, the Company may require identity verification before restoring account access.
- Exchange and Replacement Limitations
The following services and charges are not eligible for exchange, replacement, or reversal once delivered or completed:- implementation or onboarding services
- customization or configuration services
- professional or consulting services
- training services
- subscription periods already consumed
- third party licenses or integrations
- Delivery Failure or Service Provision Delay
If the Company fails to provision platform access within a commercially reasonable timeframe due to reasons solely attributable to the Company, the Customer may request:Corrective actionorRefund in accordance with the applicable Cancellation and Refund Policy.The Company shall not be responsible for delays caused by:
- customer infrastructure issues
- internet connectivity problems
- third party service provider failures
- regulatory or legal restrictions
- force majeure events
- Geographic Service Availability
The availability of certain features or services may vary depending on:- geographic region
- regulatory requirements
- infrastructure availability
- third party service dependencies
The Company reserves the right to limit or modify services in specific regions where required by law or operational constraints.
- Force Majeure
The Company shall not be liable for delays in service delivery caused by events beyond its reasonable control, including:- natural disasters
- power failures
- network outages
- cyber incidents
- government actions
- labor disruptions
- pandemics
- Dispute Resolution
In the event of a dispute related to delivery or service exchange, both parties agree to attempt resolution through good faith discussions.If the dispute cannot be resolved, the matter shall be governed by:The laws of India and the jurisdiction specified in the Terms of Service. - Changes to This Policy
AAPNA Infotheek Private Limited reserves the right to update or modify this Shipping and Exchange Policy from time to time to reflect operational, legal, or regulatory changes.Updated versions shall be published on the official website.Continued use of the platform constitutes acceptance of the revised policy.
